FAQ
Are the products in stock?
No. All items are made to order , in my workshop, especially for you.
No stock, no overproduction — just what you need.
How long does it take to receive my order?
It is necessary to count:
- 2 to 3 working days for manufacturing
- 2 to 4 days delivery for France
- 4 to 7 days for Europe
You will receive a tracking link as soon as the package leaves the workshop.
Are the materials eco-friendly?
Yes. I use bio-sourced plastic (made from corn starch or sugarcane): it is industrially compostable and contains no petrochemical derivatives.
It’s strong, durable, AND more responsible.
Do the lamps come with the bulb?
Yes, always . The lamps are ready to use right out of the box.
I use LED bulbs adapted to the design and the light output.
Do the planters have an inner pot?
Yes, each planter comes with a matching pot , with drainage holes.
Your plant stays dry, just as it likes.
What to do if a part is broken?
Don't panic. Every item is repairable or replaceable .
Write to me with a photo of the problem and I will suggest a solution.
Can I install a pendant light myself?
Yes, it is doable.
I provide everything you need: wall plugs, Wago, cable ties, and a canopy . If you're comfortable, you can install it yourself. Otherwise, call an electrician for a safe installation.
Can I return a product?
Yes, you have 14 days after receipt to request a return.
All details are in the Return Policy .
Any other questions?
You can write to me at contact@acebaudesign.com , or go through the Contact page.
I always answer.