FAQ

Are the products in stock?

No. All items are made to order , in my workshop, especially for you.

No stock, no overproduction — just what you need.

How long does it take to receive my order?

It is necessary to count:

  • 2 to 3 working days for manufacturing
  • 2 to 4 days delivery for France
  • 4 to 7 days for Europe

You will receive a tracking link as soon as the package leaves the workshop.

Are the materials eco-friendly?

Yes. I use bio-sourced plastic (made from corn starch or sugarcane): it is industrially compostable and contains no petrochemical derivatives.

It’s strong, durable, AND more responsible.

Do the lamps come with the bulb?

Yes, always . The lamps are ready to use right out of the box.

I use LED bulbs adapted to the design and the light output.

Do the planters have an inner pot?

Yes, each planter comes with a matching pot , with drainage holes.

Your plant stays dry, just as it likes.

What to do if a part is broken?

Don't panic. Every item is repairable or replaceable .

Write to me with a photo of the problem and I will suggest a solution.

Can I install a pendant light myself?

Yes, it is doable.

I provide everything you need: wall plugs, Wago, cable ties, and a canopy . If you're comfortable, you can install it yourself. Otherwise, call an electrician for a safe installation.

Can I return a product?

Yes, you have 14 days after receipt to request a return.

All details are in the Return Policy .

Any other questions?

You can write to me at contact@acebaudesign.com , or go through the Contact page.

I always answer.